We visited many kitchen companies but it was very obvious from the first interaction with Alaa Kassab that Goettling was the only choice in Dubai. To make short otherwise would spend long time explain why here are the top reasons:
1. The communication is by the far the best that I have seen from any contractor in the UAE. Alaa is just phenomenal – she was even available to answer our questions and concerns even on her holiday and weekends!
2. The design phase with the automated computer without any upfront fees made it really easy to visualize the kitchen of our dreams in a very short time, in fact on the first visits without even an appointment
3. The knowledge about the high level and low level details was outstanding, if you are into details Alaa is super detail oriented and extremely knowledgeable you will save a lot of time on every aspect of the process
4. The company is so focused on customer success that even the owner dropped by in one of the meetings to say hello, I asked why should go for Goettling ? He said something that I really could grasp. He said that all high quality German kitchens are great, what sets them apart is the quality of the installers, designers, the worktops, the knowledge that local dealers provide to the end user. You can have the most expensive kitchen brand but without the local team knowledge and skills it will turn out worse than a much lower quality one.
5. When it came to post sales, most fear this stage however we noticed that the level of service was as good if not better than before the purchase especially with scheduling, installation, options, revisions, alterations, and last minute requests were all simple and straight forward with the highest level of flexibility and reaction speed
6. Post installation and hand over most contractors disappear, however we actually received more visits after to attend to the tiniest details without any attitude and always with a big smile which really I have never seen this level of post sale service anywhere in the world
If you want the best quality, with the best service, and the best post sale support along with an amazing looking and functioning kitchen, in my opinion there is no need to waste anytime speaking to anyone other than these guys and you will be guaranteed to have the best contractor experience of your like and this is a 100% end user review with no influence or interests.